Refund policy

Cancellation policy online shop

 

You have the right to cancel this contract within fourteen days without giving any reasons.

 

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

 

In order to exercise your right of withdrawal, you must inform us (Invitalis GmbH,Bahnhofstraße 7 85290 Geisenfeld +49-8452 7350 100) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). , inform. You can use the attached sample cancellation form, although this is not mandatory.

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To Invitalis GmbH, Bahnhofstr.7 85290 Geisenfeld, Germany:

I/we hereby revoke (*)

that of me/us (*)

concluded contract for the purchase of the following goods (*)

/the provision of the following service (*)

Ordered on (*)

Received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for paper notification)

Date (*)

*Delete what does not apply

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In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You have the goods immediately and in any case no later than fourteen days from on the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

 

You bear the direct costs of returning the goods. The costs will roughly correspond to the shipping costs.

 

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Exclusion of the right of withdrawal

 

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.